teddystinytutus web store FAQ section

Our handmade items are made to order, so their lead time varies between different outfits. At this time, our lead time is 6 business days (no including Saturday & Sunday) PLUS shipping time. Shipping Times: Once we have shipped your order, it can take anywhere from 3-8 business days to receive your order. If you paid for First Class shipping, then your package will take approximately 6-8 business days to arrive after we ship it. If you paid for Priority shipping, your order will take approximately 3-4 business days to arrive after we have shipped it.

At this time we are not accepting custom orders for custom-made shirt designs or tutu colors. We are only accepting orders for what is listed in our shop.

Yes! :) You can check out my Etsy shop and feedback here: http://www.etsy.com/shop/gogirlusa And my Ebay feedback here: http://myworld.ebay.com/gogirlusa

Our tutus are made with a non roll elastic, so they will stretch 2-3 inches. Here is the finished waist size of our tutus, which can help you determine which size you should order: Size Finished Waist nb-6m 16 in. 9-18m 18 in. 2t-4t 20 in. 5-7 yr 22 in.

We use a variety of onesie brands depending on what is available to us. We cannot state a certain brand because some brands are back-ordered so we have to purchase other brands from time to time. We sometimes substitute Carter’s brand onesies when we're running low on certain sizes. We do use Carter's brand for most all sleeveless tank top onesie outfits. The brand we use for all of our shirts is Rabbit Skins.

We do carry long sleeved onesies and shirts in the cooler months. We may have some limited sizes of long sleeved onesies and shirts in stock in the warmer months. The long sleeves cost $2.50 extra.

Here is our onesie sizing chart: Preemie: up to 5 pounds 0-3 months = 8-13 lbs 3-6 months = 14-18 lbs 6-12 months = 19-24 lbs 12-18 months = 25-34 lbs *If we run low on a certain size, we do reserve the right to fill in with Carter's brand onesies. We use Carter's brand for all of our sleeveless onesie outfits...here is their sizing chart for the sleeveless tank top onesies: Newborn: 5 – 8 lbs, Up to 21.5 inches 3 Months: 8 - 12.5 lbs, 21.5 - 24 inches 6 Months: 12.5 – 16.5 lbs, 24 – 26.5 inches 9 Months: 16.5 – 20.5 lbs, 26.5 – 28.5 inches 12 Months: 20.5 – 24.5 lbs, 28.5 – 30.5 inches 18 Months: 24.5 – 27.5 lbs, 30.5 – 32.5 inches 24 Months: 27.5 – 30 lbs, 32.5 - 34 inches

Our items come from a very clean smoke-free home. We do have a small dog, which isn’t allowed in our tutu studio.

Our shirts are printed using a couple of different techniques. Heat pressing: We print our appliqués using specialty inks, which are designed for clothing. We then press our onesies and shirts with a professional heat press. Direct Printing: We treat our shirts using a special method and use specialty inks to print the image directly to the shirt.

Your shirt should be washed on the gentle cycle (with a gentle non chlorine bleach cleanser) inside-out in cold water, and then hung to dry. Never iron your shirt directly over the appliqué.

When you first take your tutu out of the shipping envelope or box, shake it out and gently brush it out with your fingers. Then hang on a hanger to store. It will fluff back out after a few hours or so. If the tutu gets dirty, rinse it with water in the shower and shake off the excess water. Then hang to dry on the shower curtain rod.

The tutu is wrong side-out when you can see the knots that the pieces of tulle were tied to the waistband. Turn the tutu over and you will not see the knots at the waistband…this is the correct way to wear the tutu. Basically, you don’t want to see the knots.

Petti tutus are regular tutus, except they are much fuller and poofier because we add tassels to the ends of the tutu. The petti tutus are more expensive than the regular tutus because it takes us approximately 1.5 hours to apply the tassels (end pieces) to the tutu.

No, we only carry white onesies and shirts at this time.

2t = Front of neck down to bottom of shirt is 11.5 inches and 9 inches acrossed the shirt from left to right side. 4t = Front of neck down to bottom of shirt is 12 inches and 10.5 inches acrossed the shirt from left to right side. 5/6= Front of neck down to bottom of shirt is 14 inches and 12.5 inches across the shirt from left to right side.

No, they are two separate pieces. The tutu is not attached to the onesie. This way they can be worn separately from each other if need be for different looks.

Please ask me if you'd like to purchase insurance on your package before you purchase the item and I can add it onto your order. I do not pay for lost or damaged packages due to Post Office faults.

Insurance is usually $3, but can be more. It depends on the value of the package being shipped. Please let me know if you'd like insurance before you order, and I will add it to the price of the listing.

All purchases are final. Once an order has been placed we cannot cancel it. Due to our automated ordering system, once your order has been placed, it is automatically entered into our system and a shipping label is printed for your package. Please be absolutely certain before you purchase, as we will not cancel an order once it has been placed. ***Due to the nature of the product, all PDF file tutorial purchases are final and non-refundable. They will be emailed to you within 24 hours of your payment.